Posted by With big names like Bigbasket, Swiggy launching Bigbasket Daily, Super Daily, Swiggy Genie, it is quite evident how the grocery stores going online is the new trend. The comfort and convenience are pushing the consumer to choose the online way of shopping for their groceries and household goods. The majority of the grocery store owners today offer online order facilities to their consumers to order their groceries for home deliveries. Understanding what attracts their customers, the orders are mostly delivered with facilities like free delivery, easy exchange, Buy Now Pay Later (BNPL) facilities, loyalty offers are helping them to survive this rat race.Â
Embracing Technology – A Win-win Strategy
The experience one accumulates while shopping at the regular store will always remain unmatched. In the post covid period, it has changed a lot as there is a significant increase in the on-demand economy. Now with the help of technology, people can do most of their work with the help of smartphone-like from booking a cab to ordering food, buying groceries, milk or medicine home delivery, on-demand economy have pampered all of us for the good. The demand for these services is rapidly growing after the lockdown as people prefer essential items to be delivered at their doorsteps which will minimize the physical contact with the outer world.Â
Connecting with Grocery
The global pandemic has formed a situation where both business owners and customers have evolved and shifted to online options. The grocery sector, which was experiencing a slow transition from offline brick and mortar stores to online selling, has now become an inevitable shift. To make the ordering process more smooth, now business owners are taking orders over the phone, WhatsApp, email or even on text. After receiving the orders they are also delivering the same with or without delivery charges. Sometimes they are also allowing their regular customers to buy things on a BNPL basis. To keep transactions transparent, they are now relying on hyperlocal commerce apps that are easily available on Google Playstore or the AppStore. In short, these apps helped them to evolve from a normal brick & mortar store to a Local Q Commerce Outlet.Â
Go Local
People mostly love buying their kitchen and everyday household items from regular vendors as they also deliver things to their door as per their routines with easy payment options. Their regular supplier knows which brand a household uses, and what product goes to what consumer. To keep this bond intact and to keep the big eCommerce giants at the bay, business owners are now shifting to an online ecosystem where they can manage their consumers’ orders, transactions and even receive money. This will not only keep the bond intact but also help people to support the government of India’s initiatives #Golocal and #VocalforLocal.Â
Advanced Analytics
Previously, every business owner have to go through a tedious calculating process to obtain the monthly sales report, area wise profitably record, collection record and what to. But as they are now forwarding with the technology, they can do these things with just a few clicks as Hyperlocal Commerce apps are now empowering them with various tools that not only make their life easy but also make things error-free.Â
Automation & Improved Management
With the help of technology, life has become easier where you can do all the jobs using a smartphone. Be it receiving orders, receiving payments, maintaining hisabkitab or bahikhata or sending payment reminders to your customers, you can do it with a small tap on your smartphone with the help of hyperlocal commerce apps. Not only did it has eased the management process but also has allowed you to invest your time which makes you happy or helps you to increase your business.Â
Customer service – a new value proposition
Delivering products and services related to day to day needs on a daily basis (Subscriptions) in a short time with or without delivery charge will make your consumers happy. As by delivering products of daily needs at a reasonable price on credit not only will help you to increase your loyal customers but also if they get the confidence in your service then there is a huge possibility that they will refer your store to their neighbours and friends. You can also take the help of a Hyperlocal Commerce App like Zopnote, it can help you to resolve any issue with your customers whether it is payment-related or subscription-related. They are there to solve the conflict as soon as possible.Â
To make business operations smooth and more reliable, there are many hyperlocal commerce apps available in the market. All of them are made to make the business owner’s life easy. They all have different characteristics like with some you only can maintain online khata, with another you can maintain a subscription business. But today we’ll be introducing you to Zopnote – Billing, Collection & Digital Khata App for Your Offline Business.Â
With Zopnote, not only you will be able to maintain hisabkitab digitally, but also you can send payment reminders along with payment links with their preferred payment options to your customers. Along with that we have curated it in such a way where you can manage the subscriptions with ease without any error. With these added transparencies, your relationship with the consumer will get strengthened day by day.Â
To know more about Zopnote, you can visit Zopnote.com and to download the app from the Google Play Store, you can click here. Do you think we have missed any hurdle that you face and which should be mentioned here, please do comment and let us know your thoughts?